This policy explains how Nexaminos ships orders and when we replace, reship, or refund items. It applies to purchases made on this site and should be read with our Terms of sale.
Shipping
Orders ship within 1–2 business days of payment, with tracking. Products are lyophilized and stable at room temperature in transit.
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays or loss caused by an address you provided incorrectly.
We will share tracking information when the order ships. Delivery timeframes after we hand the package to the carrier are estimates and are not guaranteed.
Risk of loss and customs
Risk of loss transfers to you when the package is handed to the carrier, except where we agree to replace or refund a lost shipment as described below.
If a shipment is sent outside the United States, or must clear customs, you are responsible for customs declarations, duties, taxes, import rules, and any delay, seizure, or return by customs or postal authorities. We cannot control customs decisions.
Payment
Payment is made in cryptocurrency. Crypto payments are generally irreversible once confirmed. Where we approve a refund, we will return funds in crypto to the extent reasonably practicable, using the method we specify at the time of the refund. Approved refunds are processed as promptly as reasonably possible, subject to network conditions.
Damaged, incorrect, or missing items
If an item arrives damaged, is incorrect, or is missing, or if a shipment is lost after dispatch, contact us within 7 days of delivery, or within 7 days of the stated delivery date if the package never arrives. Include your order number and photos of the damage, the incorrect item, or the packaging, as applicable.
If we confirm the problem, we will replace the item, reship it, or refund it, as appropriate.
Opened products that are not damaged or incorrect are not eligible for return. We do not accept returns of products that were ordered in error once they have been opened, and we do not accept returns because a research experiment did not produce a desired result.
We may decline a claim that is reported late, lacks reasonable documentation, or is inconsistent with the condition of the shipment.
Cancelled orders
If we refuse or cancel an order before it ships, including because we believe it is not for lawful laboratory research use, we will refund the amount paid to the extent reasonably practicable, subject to the irreversible nature of cryptocurrency payments and any network fees.
Contact
Questions about shipping or refunds may be sent to us.